Shipping Policy
PIXARTT delivers products directly to your door, ensuring each shipment's security. Delivery usually takes about 3-8 days, depending on your distance from our Poland-based office (EU).
We aim to provide global shipping, but some items may only be available in the EU, USA, and Canada. Shipping availability is clearly indicated on the product or checkout page.
Please note: Order processing and delivery times do not include Saturdays, Sundays, and public holidays.
Processing Time
| Product | Processing Time |
|---|---|
| Poster | 1 day |
| Framed Poster | 3 days |
Delivery Methods
| Country | Delivery Method | Free Shipping | Delivery Time |
|---|---|---|---|
| Poland | DPD Courier - 15.00zł | from 200zł | 1-2 days |
| InPost Courier - 15.00zł | from 200zł | 1-2 days | |
| Germany, Czech Republic, France, Netherlands, Belgium, Denmark | DPD Courier - 9.90€ | from 80€ | 2-4 days |
| Other EU countries | DPD Courier - 9.90€ | from 80€ | 3-6 days |
Sales Tax & Customs
Customers outside the EU are responsible for paying any applicable sales tax. PIXARTT does not cover these taxes. For EU customers, sales tax is included in the product price.
Non-EU customers may also incur customs duties, which are the customer's responsibility.
Shipping, Returns, and Right of Withdrawal
PIXARTT will review requests for replacements or refunds within 100 days of the order date. If a product is missing, damaged, or misprinted, we will replace it. For refunds related to these issues, contact contact@pixartt.com. Refunds are processed within 5 business days. PIXARTT is not responsible for errors due to incorrect customer information, such as wrong names or addresses, and additional charges may apply.
You can return a print within 100 days of delivery for a full refund of the product value minus shipping costs, provided it is in its original condition and unused. Returns must be sent at the customer's expense to the address on our contact page. Refunds are issued within 14 days of receiving the returned item. If only part of an order is returned, original shipping costs will not be refunded. Custom prints are non-refundable.
For any questions or concerns, please contact us.